PRIVACY POLICY

Reliquia Jewellery Pty Ltd works to ensure the privacy and security of our customers personal information. We take all appropriate measures to protect your personal information secure from misuse, loss or unauthorised access, modifications or disclosure and require all third parties to respect the security of your personal data and to treat it in accordance with the law.

HOW WE COLLECT YOUR INFORMATION

Reliquia Jewellery Pty Ltd may obtain information from you directly when you;

navigate to a Reliquia Collective web or mobile view;
do a transaction on Reliquia Collective website;
register to create a new account or log in to your account;
participate in promotional activities;
sign in to your Reliquia Collective account;
purchase through the site or mobile site;
physically enter one of our stores or attend an event;
interact with our customer services team;
visit Reliquia Collective web;
subscribe to our mailing list.

Or through information we collect from third parties:

when you share information with social media sites/social networks, these sites may give us automatic access to certain personal information retained by them about you (i.e. content viewed or liked by you), which we will use to further personalise your experience with Reliquia Collective;
we get your personal information from trusted delivery companies which use them to take and handle your orders, deliver products and services;
content we generate via machine learning algorithms to personalise your experience and support general service optimisation.

WHAT DO WE DO WITH YOUR INFORMATION?

We collect and use your data to:

to fulfil a contractual obligation when we:

process your transactional information for purchases and payments;
process your contact details for customer support and fulfilment; this would include the processing and management of orders, delivery of products, processing of payments and communication about orders.
provide other services requested by you as described when we collect the information, such as participation in competitions;

to pursue our legitimate interest and facilitate the conduct of our business when we:

process personal data relating to your interactions (transactions, website visits) with Reliquia Collective to enable us to personalise your experience on our sites and provide you with personalised advertising and marketing;
If you are a customer of Reliquia Collective we can contact you, either via email, telephone, social media or text messages to provide you with more information regarding our VIP offers;
offer our most loyal customers tailored one-to-one advice and support, including notification of exclusive benefits;
offer you site content that includes items and services that you may like and to keep track of your basket;
use and retain your personal information to personalise communications and to contact you, either via email, telephone, social media, text messages or postal mail in order to inform you of account activity, delivery fulfilment and marketing related activity;
customise, measure and improve our services;
use your browsing activity with Reliquia Collective to detect, diagnose and resolve errors that occur on our website;
hold views between web and mobile sites, deep linking and device linking.

We share your data with:

legal entities within the Reliquia Collective group of undertakings to provide you with the services described in this Privacy Notice;
selected third-party marketing and advertising providers to personalise your experience with Reliquia Collective;
authorised third parties who provide us with services to facilitate purchases and payments
we employ fulfilment providers to help us performing some e-commerce functions including order management, packaging and delivery;
where legally compelling grounds exist, we may also disclose your personal information to governmental and law enforcement agencies, and otherwise in the defence of legal claims.

We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions. We are bound by contractual agreements with our third-party service providers and we ensure that they respect the security of your personal data in compliance with data protection laws.

COOKIES

Reliquia Collective uses cookies and similar technologies to collect information about the pages you view, the links you click and other actions you take on our Services, within our advertising or e-mail content.

HOW TO UNSUBSCRIBE

If you subscribe to the Reliquia Jewellery Pty Ltd newsletter, your email address will be used to receive information regarding special offers, updates from our journal and new products. If you no longer wish to receive this contact from us after subscribing, you may remove yourself from the mailing list by unsubscribing at the bottom of any email received.

TEXT MARKETING TERMS & CONDITIONS

TCPA Compliance:

Text Marketing and notifications:

By entering your phone number in the checkout and initializing a purchase, subscribing via our subscription form or a keyword, you agree that we may send you text notifications (for your order, including abandoned cart reminders) and text marketing offers. Text marketing messages will not exceed 30 a month. You acknowledge that consent is not a condition for any purchase.

If you wish to unsubscribe from receiving text marketing messages and notifications reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you within any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests will not be accounted as a reasonable means of opting out. Message and data rates may apply.

For any questions please text HELP to the number you received the messages from. You can also contact us for more information. If you wish to opt-out please follow the procedures above.

GDPR Compliance:

Text Marketing Terms and Conditions:

We are using a text messaging platform, which is subject to the following terms and conditions. By opting-in for our text marketing and notifications in, you agree to these terms and conditions.

By entering your phone number in the checkout and initializing a purchase, subscribing via our subscription form or a keyword, you agree that we may send you text notifications (for your order, including abandoned cart reminders) and text marketing offers. You acknowledge that consent is not a condition for any purchase.

Your phone number, name, and purchase information will be shared with our SMS platform "SMSBump Inc, an European Union company with an office in Sofia, Bulgaria, EU. This data will be used for sending you targeted marketing messages and notifications. Upon sending the text messages, your phone number will be passed to a text messages operator to fulfill their delivery.

For any questions please text "HELP" to the number you received the messages from. You can also contact us for more information. If you wish to opt-out please follow the procedures above.

Text Marketing & Notifications

By subscribing to text marketing notifications you agree to receive recurring automated marketing messages and shopping cart reminder messages at the phone number provided.

We determine cart abandonment by using a cookie and checking whether the existing user has already opted in for text marketing.

Consent is not a condition of purchases. Reply STOP to unsubscribe. HELP for help. Msg & Data rates may apply.

If you do not wish to be part of our service you can unsubscribe at any time by texting STOP, CANCEL, QUIT, END, or UNSUBSCRIBE to any mobile message received from us. You may get another text message confirming your unsubscribing from our service. You also agree that by sending an email, calling in, or sending any other means of opt-out unsubscribe request or using words different than the ones presented above will not be reasonable means to unsubscribe you.

When you opt-in for our service you may expect to get occasional texts concerning the latest Text Alerts, Surveys, Welcome messages, Customer win-backs, Text Campaigns, Giveaways, Flash Sales, and Upsells.

If your device does not support MMS we will deliver an SMS instead and strip the image. The opt-out will also be delivered as a standard text message (SMS).

Carriers (AT&T, T-mobile, Verizon, T-Mobile, Sprint, Rogers, MetroPCS, etc) are not responsible or liable for undelivered or delayed messages.

HOW TO CONTACT US

If you wish to receive any further information, have any questions or would like to share feedback please don’t hesitate to contact our team by emailing us at assistance@reliquiacollective.com.