RETURNS & REPAIRS
Reliquia offers store credit for change of mind returns. Please contact us via the little chat box on the bottom right corner of your screen within 7 days of receiving your parcel including your order confirmation number and what you wish to return.
Please note we are unable to accept returns for pierced jewellery or hair clips due to hygiene reasons.
When bought from our store, we provide a six-month warranty period for Reliquia Jewellery and a three-month warranty period for Primavera where we will repair the item at no cost except for the postage to us and back to you. Jewellery will only be repaired/replaced upon assessment.
When posting the item back to us, please include a prepaid post satchel that has been addressed to yourself & your best address.
Our repair service does not extend to jewellery that has been damaged due to wear and tear, misuse and jewellery that has not been cared for (eg. chipped, snapped, bent out of shape, continuously worn in saltwater). Our care instructions can be found here.
We reserve the right to not repair or to add a cost to any goods returned after aforementioned period.
PURCHASES FROM OTHER STORES
Please contact the store you have purchased from in the event you would like an exchange/refund as we do not have access to their back end systems.