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      What is your returns policy?

      Reliquia Jewellery products can be returned for store credit in exchange for returned goods. Please submit your return request here within 7 days of receiving your parcel. 

      This excludes earrings, pierced jewellery and hair accessories due to hygiene purposes (unless faulty). 

      Items must be in original condition, unworn & unused (including tags). All items must be in the original packaging which also must be in original conditions (including boxes & garment bags. Reliquia Jewellery reserves the right to reject returns that do not meet the above criteria. Items damaged as a result of incorrect garment care or general wear and tear are not considered to be faulty.

      All return postage costs are at the customer's expense. A flat fee of $10.00 will be incurred to cover the cost of return shipping, which will be deducted from the store credit total.

      Please note, sale item purchases are final and cannot be returned or exchanged, including items purchased during promotional sales. This excludes the 15% new subscriber offer.

      Due to a high volume of orders during promotional periods, we are unable to make changes once they are placed. All sales are final.

      Store credit will be allocated in the form of a gift card and sent to the nominated email address at the time of transaction within 3 business days of Blanca receiving the returned item/s.

      How can I use store credit?

      Once your return has been received and assessed, a unique store credit code will be shared via Email. 

      Store credit can be used towards any of the pieces on our online store including Reliquia, Valet, Primavera, Respiro, Blanca and Aeyre and will be valid for three years. 

      Please enter your unique code at the checkout to redeem your store credit.

      Can I exchange my order?

      We are only able to facilitate direct size exchanges for rings, however it must be the exact same product (including colour). If you wish to exchange for a different style, we recommend you return and repurchase your preferred product in accordance with our return conditions. 

      Exchanges are subject to availability once your return arrives at our warehouse. Should your exchange order not be available, we will process a store credit for your return. Please note that exchanges are only applicable for customers in Australia. 

      To initiate a return for an exchange, please submit a request through our returns portal here

      What happens if I receive a damaged or incorrect item?

      We understand this is disappointing and we hope you never receive an incorrect or faulty item. In the rare occurrence where you have received a faulty or incorrect item, please contact us immediately upon the receipt of your item here. *insert hyperlink* 

      ​We will cover the cost of returning defective goods & incorrect items to facilitate an exchange.

      Reliquia Jewellery reserves the right to assess faulty items and reject complaints on products, which have not been cared for correctly as per the directions provided. 

      Can I return something I purchased from a stockist?

      Items purchased through other retailers besides Reliquia Jewellery’s online store must be returned to them. Please contact the store you have purchased from as we do not have access to their systems to be able to facilitate a return.

      Customs & Duties

      Prices are not inclusive of customs duties and taxes. Shipping costs will not be refunded to those who refuse to pay import taxes upon the arrival of their goods resulting in their parcel being returned to the sender.